Operations Article Archive


Cunningham Restaurant Group Taps Empower Delivery to Improve Off-Premises Experience

Empower Delivery, the software company that enables delivery-centric restaurants to profitably and sustainably serve off-premise demand, announces Cunningham Restaurant Group (CRG) as a customer. CRG, a renowned Indianapolis-based restaurant group, is set to revolutionize the delivery experience with the launch of its delivery kitchen powered by Empower Delivery’s cutting-edge software. Guests will be able to […]

JUICER and bartaco Drive Delivery Revenue Up Six Digits

JUICER announced that bartaco, a 29-unit full-service restaurant chain, experienced a six-digit jump in delivery revenue in 2023 as a direct result of JUICER’s real-time restaurant revenue management solution.  The announcement comes as the restaurant industry faces uncertainty surrounding current menu prices and their impact on consumer spending and loyalty. “JUICER’s results are impressive given […]

The Cheesecake Factory Extends Exclusive Partnership with DoorDash

The Cheesecake Factory and DoorDash are extending their exclusive third-party delivery partnership through 2026, building upon the seven year long relationship to provide customers with unparalleled access and convenience of enjoying the company’s robust menu in the comfort of their own homes. This extends to The Cheesecake Factory’s growth brands including North Italia and Flower […]


Marketing & Promotions

The Ritz-Carlton, Portland to Hold Brunch Experience on Easter Sunday

 The Ritz-Carlton, Portland invites guests, locals, and visitors to join in an afternoon of culinary delights, live music, and festive fun to celebrate Easter on Sunday, March 31st. The hotel has created an incredible brunch experience complete with numerous activities for the entire family to enjoy.   “We are greatly looking forward to welcoming guests to our […]

BJ’s to Offer $3.14 Mini Pizza on Pi Day

Scoring a sweet deal this March 14 is easy as Pi thanks to BJ’s Restaurant & Brewhouse! Known for its Signature Deep Dish Pizzas, the nationally beloved restaurant is celebrating Pi Day with a dine-in, Mini One-Topping Pizza featuring the perfect cheese-to-crust ratio for—you guessed it—$3.14! You don’t need to be a mathematician to know this […]

Ferraro’s Ristorante Top Award from Global Authority Gambero Rosso

Ferraro’s Ristorante, the fine-dining establishment known for its authentic Italian fare and elegant ambiance, announces it has received the highest award for its culinary program, the “Tre Forchette”—or Three Forks—from Gambero Rosso International, the global authority on Italian wine, food, travel and culture. The award was presented by Gambero Rosso Managing Director Luigi Salerno to owners Gino […]

Mellow Mushroom Brings Back Cuban Flavors for Spring Season

Mellow Mushroom is turning up the heat this March! For a limited time only, guests can bite into rich Cuban flavors with the return of the Wild in Havana Pizza and the Havana Hoagie. First introduced to Mellow Mushroom’s menu in 2020, these Cuban-inspired items are back for spring and will be available across all […]



Philanthropy

Smokey Bones Donates Over $100,000 to Robert Irvine Foundation

Smokey Bones, the Masters of Meat, owned by FAT (Fresh. Authentic. Tasty.) Brands Inc., is excited to share the success of its recent partnership with the Robert Irvine Foundation, a non-profit operated by celebrity Chef Robert Irvine committed to transforming the lives of service members, veterans, first responders, and their families. The donation comes on the heels […]

Logan’s Roadhouse Forms Partnership with GiftAMeal

Logan’s Roadhouse announces its collaboration with GiftAMeal, the innovative cause-marketing program that turns customer photos into meals for local families in need. Starting Monday, February 26, 2024, GiftAMeal will be implemented at 108 Logan’s Roadhouse restaurant locations as the two join together in their shared mission to combat hunger and support local communities. Through the partnership with GiftAMeal, guests […]

Bob Evans Brings Back ‘Egg Crack, Give Back’ Fundraiser

Bob Evans Farmhouse Kitchen announced the return of the annual “Egg Crack, Give Back” fundraiser, continuing its tradition, now in its fourth year, of supporting agricultural education for America’s future farmers and gardeners. The fundraiser, which stands as a pillar in Bob Evans’ partnership with the National FFA Organization, will take place on February 22. […]

Carrabba’s Italian Grill Raising Money to Support Cancer Research

Carrabba’s Italian Grill is helping put the spotlight on triple negative breast cancer with a fundraising campaign to benefit the Triple Negative Breast Cancer (TNBC) Foundation. On Sunday, March 3 – Triple Negative Breast Cancer Day – Carrabba’s Italian Grill restaurants nationwide will donate $3 for any ordered Trio – three signature recipes on one […]

California Restaurant Foundation Awarded $3.5M in Grants in 2023

The California Restaurant Foundation (CRF), a nonprofit that has invested in and strengthened California’s restaurant community for 42 years, is celebrating a standout year in its legacy. 2023 was marked by significant increases in CRF’s financial aid ability and mentorship impact, which was extended to the Golden State’s food and beverage workers, independent restaurant owners […]

IHOP Creates ‘Stacking Up Joy’ Platform to Give Back to Local Communities

IHOP announced the launch of Stacking Up Joy, a nationwide platform designed to bring people together in the communities its restaurants serve. Giving back to others on a national and local scale is part of IHOP’s 65-year-old heritage, from supporting people experiencing food insecurity to the many individual franchise efforts in supporting smiles. IHOP’s Stacking […]


Kitchen Equipment

RATIONAL Wins KI Award for iCareSystem AutoDose Cleaning System

RATIONAL, the market leader in multifunctional foodservice technology, announced it is the recipient of a prestigious 2024 Kitchen Innovation (KI) Award for its iCareSystem AutoDose cleaning system. This is RATIONAL’s 12th Kitchen Innovation Award. Each year the National Restaurant Association’s Kitchen Innovations (KI) Awards program celebrates the forward-thinking and cutting-edge back of house innovations that […]


Restaurant Design

III Forks Teams with Harrison for New Brand Design 

Founded in North Dallas in 1998, III Forks originally was lauded for its big, brash, unapologetically over-the-top steakhouse experience. It was the perfect mainstay for the bold young business executives changing the face of North Texas. Many of those loyal fans still dine frequently in the acclaimed restaurant, which moved to Frisco in 2020. When […]


Labor & Employees

THesis Hotel in Coral Gables Names Massimiliano Giua Director of Restaurants and Bars

THesis Hotel, a lifestyle hotel in Coral Gables known for its chef-driven culinary concepts and exceptional dining experiences, has appointed Massimiliano Giua as Director of Restaurants and Bars to lead the hotel to new heights while keeping it at the forefront of Miami’s culinary scene and maintaining its status as a cultural hub. Giua, with […]

Joe Essa Joins Yardbird Group as President and Chief Operating Officer

Following the thoughtful expansion of the award-winning, Miami-based Yardbird brand into markets across the globe since its inception in 2011, Chief Executive Officer John Kunkel welcomed Joe Essa, former president and CEO of Wolfgang Puck Worldwide and The Thomas Keller Restaurant Group, to the Yardbird Group as President and Chief Operating Officer. Effective February 2024, […]

Condado Tacos Names Natalie Harden CFO

The Ohio-based taco and tequila company, Condado Tacos, announced the appointment of Natalie Harden as its new Chief Financial Officer. Ms. Harden joins the fast-growing restaurant company with 20 years of experience in both restaurant and consumer-related corporate finance. “We are pleased to welcome Natalie to the Condado team. As a results-driven leader, she brings […]

The Balfour Hotel Miami Beach Announces Culinary Leadership Appointments

The Balfour Hotel Miami Beach, a charming, historic art deco property with 82 guest rooms and suites, managed by Highgate, has announced the appointment of Antony Awak as Chef de Cuisine and Alberto Montesino as Lead Mixologist. These new hires mark a pivotal time at the hotel as the team elevates the food and beverage […]


Sustainability

Inline Plastics Receives Key Certification from SCS Global Services

In 2020, Inline Plastics launched their reborn PET material which utilizes post-consumer content made from the latest recycling technology, Advanced Recycling. Currently, all their PET products contain 10% reborn post-consumer material. With sustainability awareness on the rise and a whirlwind of unsubstantiated claims in the industry, Inline believes it is important to have this claim […]

Sysco Unveils Industry’s Largest Assortment of Certified and Sustainably Focused Products

Sysco Corporation launched its One Planet. One Table. assortment, the foodservice industry’s largest offering of certified and sustainably focused products.   The Sysco One Planet. One Table. assortment includes over 3,000 items across 15 categories that are:  Backed by one of 20+ leading sustainability certifications and standards, Included in Sysco’s sustainability commitments for seafood or fresh […]

Refrigerated Solutions Group’s Norlake Facility in Wisconsin Earns Green Tier Certification

Refrigerated Solutions Group (RSG), an industry leader in refrigerated equipment and service, announced that its Norlake facility in Hudson, Wisconsin earned Green Tier certification from the Wisconsin Department of Natural Resources. Green Tier is a voluntary program designed for businesses, local governments, and organizations that are already dedicated to sustainability and are seeking additional support […]

Eco-Products Launches Free Program to Help Restaurants Prevent Contamination in Compost Streams

Eco-Products announced a free new program to help foodservice operators keep non-compostable items out of their organics streams. The program, called Controls Intended to Remove Contamination (CIRC), will verify that restaurants and other operators are taking important steps to prevent non-compostable materials from being sent to composting facilities. The program is free for foodservice operators […]



Sprockets Launches Virtual Recruiter Solution to Help with Hiring Process

Sprockets, a hiring solution built for the hourly workforce, announces the launch of “JoJo,” a conversational virtual recruiter that addresses the challenges operators and hourly workers face today. Business owners are scrambling to stay profitable with the rising costs of goods and labor, managers are inundated with high volumes of applications they cannot possibly review […]

Condado Tacos Wins ‘Digital Innovator’ Award from PAR Punchh

Condado Tacos, the Columbus, Ohio-based taco joint with a reputation for clean, craveable tacos, margaritas and vibrant atmospheres, today announced that it was selected as the winner of the Digital Innovator award from PAR Punchh, the global restaurant technology company that provides restaurants with commerce solutions,. This is the 5th annual PAR Punchh Customer Awards, and Condado […]

GoTab Collaborates with NYU on Groundbreaking Partnership

GoTab, a leading provider of innovative restaurant technology solutions, announced a groundbreaking collaboration with the NYU School of Professional Studies (NYU SPS) Jonathan M. Tisch Center of Hospitality Innovation Hub Experiential Learning Lab (HI Hub Lab). The NYU SPS Tisch Center HI Hub Lab, known for fostering technology-enabled learning and creative projects in the hospitality […]

ParTech and Hooters Partner to Improve Enterprise Table Service

ParTech, a global restaurant technology company and provider of unified commerce solutions for enterprise restaurants, announced Hooters of America, LLC, the franchisor behind the iconic Hooters and Hoots Wings brands, selected PAR Brink POS and PAR Data Central to enhance its operational efficiency and order accuracy for an improved table service experience in 367 Hooters […]


PRLA and Hospitality Industry Celebrate Signing of Act 51

Pennsylvania Restaurant & Lodging Association president and CEO Joe Massaro, along with stakeholders from the catering and restaurant industries, joined Gov. Josh Shapiro and Rep. Napoleon Nelson (D-154th) for a ceremonial bill signing of Act 51 of 2023. Shapiro signed Nelson’s House Bill 1160, which will permanently allow Pennsylvania liquor licensees the freedom to provide […]

NCR Takes Major Step Toward Separating into Two Businesses

NCR Corporation, a leading enterprise technology provider, announced that the U.S. Securities and Exchange Commission (SEC) has declared effective the Registration Statement on Form 10 filed by NCR Atleos. The Form 10 relates to NCR’s previously announced plan to split into two independent, publicly traded companies. NCR expects its separation into NCR Atleos and NCR Voyix to […]