Waffle House completed its rollout of mobile point of sale system NCR Silver to 1,400 corporate locations across the country.
The restaurant brand is now also preparing to roll out NCR Silver to hundreds of participating franchise restaurants. Waffle House, which previously used a traditional cash register and a separate credit card reader, chose NCR Silver’s franchise-focused, touch-screen system for its efficiency, ease of use, and all-in-one functionality.
Waffle House has made an efforts to modernize its restaurants and improve the customer experience by speeding up transaction times. Customer transaction processing times were reduced from 14 seconds per order to three seconds with NCR Silver, a 79 percent improvement.
When searching for a modern system, the 60-year-old restaurant franchise looked for a scalable solution that could be optimized for its business while keeping the restaurant’s customer-centric culture intact. The move to NCR Silver was a major one for the company, which only began accepting credit cards in 2006.
“We only select technology that significantly improves our business processes while delivering a real benefit to our customers and associates,” says Mike Howard, vice president of technology for Waffle House.
Other aspects of the restaurant's culture, such as the open kitchen and manner in which servers call out orders to cooks, will not change.
Waffle House also selected NCR Silver to improve its associates’ experience with an easy-to-use interface.
Once the initial phase of NCR Silver implementation and training is complete, Waffle House managers utilize reporting features, such as shift sales, to maximize effectiveness.
“Our associates have embraced NCR Silver because of its ability to speed up a variety of key tasks from ringing up orders to completing end-of-shift requirements,” Howard says.