With the onset of COVID and the subsequent closure of dining rooms, full-service chains were forced to adapt—and quickly. Brands across the industry pivoted operations to simplify menus, reduce labor costs, implement online ordering platforms, curbside, and delivery, roll out family meal deals, and much more.
The FSR 50 dives into the performance of the biggest casual-dining chains in the U.S. prior to COVID, including changes in sales, AUV, and unit count.
The list provides a look at restaurants that were set up well entering the pandemic and also those that were already weathering a storm.
Note: The unit counts are by U.S. restaurants as of 2019 year end.
