Operating a fine-dining establishment can be a rewarding endeavor. It can also take a lot of work and long hours. The right point-of-sale system can make managing your fine-dining establishment easier and more efficient, while providing the platform to also make guests happier and increase your bottom line.
While you never want to hurry guests through a dining experience at your establishment, you also do not want guests to be forced to wait for one of your amazing entrees. With a robust POS system designed for a fine dining establishment, wait staff are able to place customer orders quickly so that those orders can be prepared and brought out in a timely manner.
Each phase, from ordering to preparation to delivery, is tracked by the point of sale system. At any given time, the status of the table can be viewed by all staff members so they can understand what is taking place during the guest’s dining experience. In a fine dining facility, the customer’s time is essential. The POS system makes certain that your guests know they are valued.
In operating a successful fine dining establishment, it is essential to ensure that the needs of the customer be communicated through all staff members. The POS system allows you to do that. You can ensure that your restaurant is able to provide customers with exactly what they desire. When customers receive precisely what they have asked for as a result of improved communication between wait and kitchen staff, customer service is taken to new heights.
Accessing your restaurant’s information is critical to efficiently operating a fine dining establishment. With your POS system, changing dining room layouts in order to accommodate seating requests from guests becomes a breeze.
When a table of guests needs to be attended, the POS system allows you to schedule alerts. You can even program precisely which entrée was ordered at each guest place at the table. This not only makes it easier on the wait staff bringing entrees out from the kitchen but also impresses guests and makes it easier to combine or split checks upon request
Along with excellent food, the success of a fine dining establishment thrives on superior customer service. The right POS will help you to provide just that. For instance, your point of sale system should allow you to schedule pricing discounts and create promotions. With the ability to set various alerts, you can ensure that a table is never unattended for a certain number of minutes.
Guests never need to flag down wait staff, but instead feel cared for each time they visit your establishment. Want to ensure that VIPs and regulars receive the royal treatment? Tag tables using your POS system.
Among the most common reasons that orders are inaccurate or missed altogether is poor communication between the wait staff and the kitchen. Unfortunately, a breach in communication can cause guests to never return.
You can significantly reduce the chance for such errors by ensuring that the POS system you choose allows for clear communication between the floor staff and the kitchen. Even when things get busy, staff can submit orders, clear orders, and modify orders with ease. A kitchen printer or display system for the kitchen allows kitchen staff to receive the information required to prepare orders precisely as requested by guests. Add or skip Hollandaise? No problem.
Along with ensuring a wonderful guest experience, you must also stay focused on what is taking place behind the scenes when operating a profitable fine dining establishment. Whether it is tracking tips or evaluating promotions, the POS system you select should give you the ability to run a variety of reports. With such capabilities, you can stay on top of inventory, make orders in a timely manner and reduce waste.
Choosing a point of sale system that you can integrate seamlessly into your establishment is a must. The POS system for your restaurant should not be clunky or interfere with the guest’s dining experience. A variety of factors must be considered in order to ensure a seamless operation.
In order to ensure that your fine dining establishment keeps a reputable image is through making sure that each and every part moves efficiently and smoothly. A POS system can help take your establishment to the next level by increasing operation efficiencies, which in turn create a strong reputation with customers.
Nicole Bryan was formerly the digital content writer for Sterling Payment Technologies, a payment processing company based in Tampa, Florida. Sterling is a payment processer that offers solutions that help grow their customers’ businesses more profitably and efficiently.