November 2013

Imagine opening your electricity bill to find that it was $1,000 higher than the month before—and that you didn’t even use more energy.

Gift cards do a great deal more for restaurants than pre-sell meals. The idea that “I will gladly feed you Thursday for a burger bought today” only scratches the surface.

Everyone understands the incomparable value of a positive first impression.

Have you noticed? There is much visual similarity among restaurant brands. The interior environments look much alike. The exteriors are similar.

State Taxes on Beer, Wine, and Spirits (Excise Tax Rates by Dollar per Gallon)

Would you spend $60 once to save $1,200 to $4,800 each year for the next five years?

Museum restaurants provide an optimum venue for displaying the artistic attributes of cuisine.

Online services that cater to diners ordering restaurant food for delivery and pickup have been around more than a decade, with at least a dozen national and local players.

I doubt there are many restaurant owners who would say that customer service is not a priority for them. And yet, my experience is that most of them are focusing on the wrong things. ...