November 2013

Every Day's a Holiday

Gift cards do a great deal more for restaurants than pre-sell meals. The idea that “I will gladly feed you Thursday for a burger bought today” only scratches the surface.

Three-Dimensional Branding

Have you noticed? There is much visual similarity among restaurant brands. The interior environments look much alike. The exteriors are similar.

2014 Buyer's Guide

Food & IngredientsUrban GardeningChef's GearBar & BeverageFun & Games

Diners Rank Menu Selections

Online services that cater to diners ordering restaurant food for delivery and pickup have been around more than a decade, with at least a dozen national and local players.

Personalize Customer Service

I doubt there are many restaurant owners who would say that customer service is not a priority for them. And yet, my experience is that most of them are focusing on the wrong things. ...