March 2013

Genuine Customer Experience Is Back For Seconds

Ask the technology skeptics whether they think technology has helped or hindered interpersonal communication, and invariably they’ll offer muted grumblings like “talk much, say little, connect less

A Breath of Fresh Air

Credit the green movement, the obsession with healthy lifestyles, the desire to optimize social engagement—or all of the above; whatever the reason, restaurants are increasingly designing natural e

Complying with the Costly Affordable Care Act

Restaurateurs are searching for ways to mitigate increased costs when the Patient Protection and Affordable Care Act takes effect in 2014 and any restaurant with 50 or more full-time employees is r

Taking Control of Bar Shrink

“Bar shrink,” an industry term for losing revenue on liquid assets due to bad practices—either inadvertent or deliberate—has been a perennial problem for restaurant operators.

Build Relationships on the Cloud

Adam Christopher was working as a waiter more than a decade ago when the restaurant’s owners openly wished they could run their own computer-based reservation system.