Viableware, innovators of the RAIL payment platform for restaurants, announced that it has integrated its payment technology with leading restaurant point-of-sale (POS) systems from MICROS, NCR Aloha, and Dinerware. By integrating its RAIL payment platform with leading POS manufacturers that serve more than 60 percent of the full-service restaurant market, Viableware makes it extremely easy for restaurant operators to accept various forms of payment at the table – including e-wallet and smartphone payments. The integrated RAIL platform also enables restaurant operators to improve guest service, strengthen guest relations, and reduce PCI compliance requirements.
“Our integration with three major POS companies makes it extremely simple for the vast majority of full-service restaurants to embrace modern payment methods without compromising the traditional dining experience,” says Joe Snell, CEO of Viableware. “Now restaurant operators can plug into a single piece of technology that not only accepts any type of payment – but it also addresses several key operations that impact the bottom line, from table-side service and customer retention, to credit card security and PCI compliance.”
The RAIL platform utilizes a fleet of handheld devices designed to replicate the look and feel of the traditional bill presentation folder used at most full-service restaurants – but unlike the original, the RAIL devices enable guests to self-swipe credit or debit cards, auto-calculate the tip, split the bill multiple ways, pay-by-item, and direct-email receipts.
The system also reduces a restaurant’s exposure to expensive PCI compliance costs and fines by encrypting each card transaction immediately upon swipe and eliminating the need for the restaurant to store credit card information that could become subject to theft. Instead, the RAIL assigns each transaction it processes with a numeric hash-tag that identifies each individual customer, enabling the restaurant to establish a rapport with loyal customers by immediately recalling their ordering and payment history during subsequent visits.
“Guest retention and loyalty is the ‘holy grail’ for full-service restaurants operators because it’s their largest source of revenue,” Snell says. “This technology integration allows restaurants to maximize their current POS system to improve the customer experience and keep them coming back.”
“By integrating the Dinerware POS system with the RAIL platform, we’re able to deliver added value to our full-service restaurant customers that are looking to streamline costs and improve service,” says Jeff Riley, CEO of Dinerware. “We expect that a number of restaurant operators will be interested in adopting this technology and seeing the benefit it can have on their bottom line.”