Uno Pizzeria & Grill, famous for its Chicago-style deep-dish pizza, is fueling its growth into new market and restaurant concepts with Oracle Cloud. With Oracle MICROS Simphony Cloud Point-of-Sale Unos has the data insights it needs to improve efficiency in its current operations, while expanding its corporate and franchise full-service restaurant locations, and rolling out new, smaller restaurant floorplans within hotel chains to broaden its customer base and increase revenue.
“We needed to become more agile as we continue to add new full-service restaurants to our portfolio, roll out smaller stores with a simplified menu, and integrate our kitchens into hotel locations,” says Regina Jerome, senior vice president of Information Technology, Uno Pizzeria & Grill. “To achieve our goals, we needed a true enterprise solution that could accommodate our needs. In MICROS Simphony we found a modern digital transaction platform that offers real-time comprehensive business analytics that help us run our business better.”
Uno Pizzeria & Grill fires up Oracle to streamline front and back-of-house operations to locations across the nation.
With Oracle, the brand has a centralized view of their customer engagement across its entire restaurant footprint, including order and delivery history, loyalty rewards, restaurant management, and more. This insight to their customers’ changing needs has helped to improve menu management by identifying popular menu items in their quick-service and full-service locations.
Leveraging MICROS Simphony’s open API and partner integrations, Unos has also been able to streamline front and back-of-house operations by quickly plugging third-party applications into Simphony, such as a new mobile ordering and contactless payment options for curbside and pay-at-the-table transactions. In addition, Unos reports that it has increased sales by simplifying the third-party order fulfillment process across delivery sources including DoorDash and GrubHub, as well as accommodating room service orders at its new in-hotel locations.
“With MICROS Simphony, Unos has a digital transaction platform that can scale and adjust with them as they expand and deliver new concepts to market,” says Simon de Montfort Walker, senior vice president and general manager of Oracle Food and Beverage. “And since all of the implementations run on the cloud in a common data environment, the company can easily review the performance of each location on a centralized dashboard, down to an individual menu item. This is invaluable to understanding what is working and being able to make fast, data-based decisions to better serve their customers, employees, and the bottom line.”