NCR Corporation, a firm in consumer transaction technologies, announced Tony Roma’s traditional American steak house implemented the full NCR restaurant technology solution in its first restaurant in Brazil.
NCR will help Tony Roma’s improve the customer experience and operate with greater efficiency at its São Paulo location.
For its first restaurant in Brazil, Tony Roma’s, famous worldwide for its baby back ribs, required a solution that enabled it to smoothly manage day-to-day transactions and gain insight into its performance. With the ability to configure the POS, access consolidated reports, and make menu and price changes all from one central location, Tony Roma’s will implement the latest NCR hardware and Aloha software in all new locations in Brazil, driving consistency and efficiency across all of its operations.
In the front of house, Tony Roma’s will be using NCR’s point-of-sale and kitchen solutions to quickly take orders and expedite them directly to the kitchen, increasing speed of service and productivity, minimizing errors, and giving customers a better experience.
In the back of the house, NCR is helping Tony Roma’s identify trends and optimize store performance with above-store reporting software. The web-based reports help the chain forecast revenues, increase controls, and lower operational costs in real time.
Additionally, Tony Roma’s implemented NCR Pulse Real-Time, a SaaS-based mobile app that gives its management team visibility into its day-to-day operations, enabling the team to make better decisions that directly impact the bottom line. With this application, Tony Roma’s management team is managing its business more effectively.
“When we decided to expand into Brazil, we wanted to keep the same level of service and quality that we are known for in our more than 150 stores around the world," says diz Carlos Passos, owner partner of Tony Roma’s. "NCR is a proven and trusted partner with a broad portfolio of innovative restaurant solutions that we can use to better manage our operations and create an exceptional brand experience that resonates with our Brazilian customers."
Tony Roma’s is expanding throughout South America and expects to open 10 more restaurants over the next five years, all with the help of NCR software and technology solutions.
“NCR restaurant solutions are easy to integrate, implement, and use,” says Luiz Bento, commercial director of NCR Brazil. “With NCR’s industry-leading software and technology, Tony Roma’s is well positioned to expand into Brazil, delivering unique dining experiences to its guests while effectively controlling its operations.”