HotSchedules®, a leading provider of mobile technology for the restaurant and hospitality industries, announced that Snooze has chosen HotSchedules as its workforce management solution. The Denver-based morning eatery has now deployed HotSchedules at 13 locations across Colorado, California, and Arizona, and will soon expand to Texas. HotSchedules has helped Snooze simplify scheduling and reporting for nearly 600 employees.
Founded in 2006, Snooze has transformed morning dining with culinary innovation, an eclectic and energetic atmosphere, and comfortable and friendly service. Snoozers, as employees are known, stand out in their dedication to community. Each Snooze donates one percent of sales to the local community, and Snoozers can be seen passing out pancakes, maintaining school gardens, volunteering at food banks, and cleaning up local beaches. Snooze also composts and recycles roughly 90 percent of its waste.
To scale efficiently, Snooze needed technology that could simplify scheduling, forecasting, and reporting. The company relied on spreadsheets to make schedules, which often took up to several hours to complete. Last minute changes were often impossible because Snoozers arrive at work so early, often by 5 a.m.
As a growing company, Snooze needed a more automated workforce management solution that could address these challenges and integrate with Aloha POS, the company’s point-of-sale solution. HotSchedules checked the boxes and ultimately delivered far more than Snooze anticipated.
“We wanted technology that Snoozers would love using, and we wanted to work with a technology company that shares our values,” said Nick Wagner, chief financial officer at Snooze.
“We strive to do the right thing instead of the convenient thing, and HotSchedules is on the same page. They’ve gone so above and beyond with training and support that they’ve practically become an extension of our team.”
Snooze relies on three modules of the solution: HotSchedules, Logbook, and the Above Store Console. The HotSchedules scheduling app uses POS sales and labor data to predict future schedules up to four weeks in advance, and then managers can create a roster in minutes. Employees can request to swap, release, and pick-up shifts right from their mobile devices, and managers can approve changes with one tap.
Logbook consolidates all of Snooze’s operational tasks, to-dos, maintenance schedules, personnel issues, and communications into one mobile app. Both HotSchedules and Logbook connect to the Above Store Console, which allows upper management to write in the Logbook, send surveys, and make announcements. The Above Store Console also aggregates data from each location so headquarters can review and compare sales, guest counts, productivity, and more. HotSchedules configured the system to solve three problems that are unique to Snooze’s business:
· Auto-pickup. If an employee releases a shift, co-workers can offer to take it via the mobile app. Instead of dialing staff at 5 a.m., managers tap once to pick and notify the replacement.
· Punctuality. Managers don’t need to be in at 5 a.m., but some staff do. HotSchedules sends rosters to Aloha POS, so staff can clock-in at the right time without a manager present.
· Same-Day Reporting. As business closes at 3 p.m., HotSchedules aggregates labor and transactional data immediately. Headquarters can review reports before the end of the workday.
“Snooze is taking off like no other breakfast concept in the U.S. We’re really proud to support a team that does amazing work both for guests and their communities,” said David Cantu, co-founder and chief revenue officer at HotSchedules.
“As Snooze becomes the go-to breakfast spot in more and more cities, we’ll be ready to get them up and running quickly.”