O’Charley’s Restaurant + Bar held its General Manager Conference at the Renaissance Hotel in Nashville in early October. The three days included operationally focused workshops, presentations on going-forward strategy and team building activities. The always prized General Manager and Operations Director of the Year Awards for both 2019 and 2020 were also presented.
Usually an annual affair, O’Charley’s postponed the 2020 conference due to the COVD pandemic. This year, more than 150 team members attended the conference, where they were joined by CEO Craig Barber and other senior leadership for the brand.
The main focus of the conference was to celebrate O’Charley’s many successes before and during the COVID pandemic. Among these successes, O’Charley’s launched three virtual restaurants, made strategic menu and operational changes to improve operating margins and raised $575,000 for The Folded Flag Foundation in 2020.
“We respect how challenging the last 18 months have been with the pandemic and wanted to celebrate the amazing response by O’Charley’s leadership along with the restaurant teams,” says CEO Craig Barber. “This year’s GM Conference was an opportunity to praise how well our team responded to the challenges and turned them into opportunities to deliver outstanding results. I am honored to be part of this amazing brand and am blessed to be part of such an amazing leadership team.”