MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that the Moran & Bewley’s Hotel Group has invested in MICROS’ cloud-based technology to help deliver a consistent experience to customers and staff throughout its 10 hotels in Ireland and the U.K.
The Moran & Bewley’s Hotel Group is an Irish-owned group of properties operated by Limerick businessman Tom Moran and his family. There are currently 10 hotels in its portfolio, located across Ireland and the U.K., including the four Moran Hotels and six Bewley’s Hotels the Moran Group purchased in 2008.
MICROS OPERA, the world’s most popular property management system (PMS), is already used throughout the Moran hotels and will now replace the legacy system in all Bewley’s Hotels. MICROS OPERA will manage room availability and ensure that the check-in/check-out experience is consistent, fast, and hassle-free for all guests of Moran & Bewley’s Hotels.
MICROS OPERA also supports sales and catering and website integration across the Moran & Bewley’s properties, ensuring efficient management of functions and sales in all of its establishments.
The property management system within the existing Moran Hotels was also upgraded and migrated, providing greater resiliency, reliability, and performance across the entire business.
To ensure quality of service in the restaurants and bars within each hotel, the next-generation MICROS Simphony point-of-service system was installed in all 10 sites.
The Moran & Bewley’s Hotel Group opted for a fully hosted solution, with both OPERA and Simphony being delivered from MICROS’ industry-leading European data center. This ensures that all of the advantages of a cloud-based solution are realized while minimizing the need for investment in technology infrastructure and maintenance, and ensuring reliability and consistently high performance.
The project was completed within seven months, allowing The Moran & Bewley’s Hotel Group to rapidly achieve its ambitions and have all properties on the same technology platform for maximum consistency.
“We are very confident and happy with our choice of MICROS as our expert technology service provider,” says Pat Power, group financial director for the Moran & Bewley’s Hotel Group. “MICROS is providing a hosted solution that allows us to concentrate on being hoteliers, without having to worry about our IT.”
“We are absolutely delighted to be working with the Moran & Bewley’s Hotel Group on this exciting project,” says Frank Ward, senior vice president for business development, EAME, for MICROS-Fidelio, U.K. and Ireland.
“Moran Hotels has been a MICROS customer since 1990. It is a pioneer in Cloud computing, realizing many years ago that allowing its technology provider to assume the strain when it comes to running its systems would yield significant and measurable operation and economic benefits. As you would expect from MICROS, it has been a truly international project, with a team from the U.K., Ireland, and Germany collaborating to provide the very best solution to the customer.”