Cartwheel’s AI-powered platform enhances restaurant delivery performance by offering flexible delivery management solutions. A partnership with Lou Malnati’s, the legendary Chicago deep dish pizza company, highlights how Cartwheel can help restaurants achieve significant improvements in their delivery performance.
Lou Malnati’s utilizes Cartwheel to manage in-house, third-party, catering, and hybrid delivery models. Since implementing Cartwheel’s technology, the brand has significantly increased the speed of deliveries. This improved efficiency has helped streamline operations and enhance the overall customer experience.
The partnership highlights the restaurant industry’s shift toward a new wave of delivery management solutions, where advanced solutions integrate automation and hybrid fleet management to overcome traditional delivery challenges.
“In today’s competitive restaurant landscape, reliable and efficient delivery is no longer optional – it’s essential to our customer experience,” said Matt Stern, VP of Operations, Lou Malnati’s. “Cartwheel’s technology has transformed our delivery operations, allowing us to meet customer expectations even during our busiest periods around the Super Bowl and Valentine’s Day. The flexibility of their platform supports our in-house drivers while seamlessly integrating third-party services when we need additional capacity.”
Beyond faster deliveries, Lou Malnati’s has leveraged Cartwheel’s technology to improve overall operational efficiency in an increasingly challenging restaurant environment marked by staffing shortages and high customer demand. The AI-powered auto-dispatch has helped the pizzeria optimize its delivery operations through multiple high-volume events, including Super Bowl, Valentine’s Day, and Pi Day.
“As we approach Deep Dish Pizza Day on April 5th, we’re proud to highlight how Lou Malnati’s is elevating the delivery experience for their customers,” said Alex Vasilkin, co-founder and CEO, Cartwheel. “The Lou Malnati’s commitment to delivery excellence demonstrates why they remain legacy leaders in the pizza industry.”
