HungerRush, a leading cloud-based software provider for the restaurant industry, announced today the acquisition of 9Fold, a New York-based online omni-channel ordering and digital marketing software solutions company.
HungerRush, an all-in-one Point-of-Sale (POS) platform, helps restaurants save money, improve guest experience and loyalty, and accelerate growth—all through a single SaaS platform.
By adding 9Fold’s digital marketing and omni-channel ordering solutions to the HungerRush platform, restaurants will be able to provide their customers with direct online ordering capabilities through a branded mobile experience. 9Fold’s FullRail solution is a customer facing digital marketing software application that increases customer loyalty and engagement through both direct email and text messages.
“The addition of 9Fold to our portfolio of innovative omni-channel digital ordering offerings will empower our customers to grow their businesses by knowing their customers better,” says Perry Turbes, HungerRush CEO. “This acquisition will help the restaurant industry move further away from relying on third party delivery providers. 9Fold engages customers in a marketing-oriented website which helps them reduce unnecessary costs and gain access to customer data and insights to better market to their customers.”
Nish Nush, a 9Fold customer and a Mediterranean-vegetarian eatery that relied heavily on takeout and delivery throughout the pandemic, was able to eliminate its third-party delivery service in favor of direct delivery using 9Fold.
“9Fold’s FullRail has helped us easily re-engage our customers with simple, yet effective promotions so that our customers always have a reason to order from us,” adds Shai Sudai, Nish Nush Managing Partner and Co-owner. “The 9Fold solution helped us convert approximately 30 percent of third-party app customers and as a result, we saved between 15-30 percent on orders.”
The 9Fold solution can be up and running in less than 48 hours, empowering restaurants to begin taking orders directly from end customers quickly, helping them reduce costs and take back control over their own marketing and customer relationships. As a result, restaurant owners can convert and retain customers for the long term.
“The combination of HungerRush and 9Fold provides the industry with the omni-channel ordering technologies that restaurants need now more than ever,” says Matthew Volpe, CEO of 9Fold. “What makes this next chapter so exciting is that by joining the HungerRush family we are marrying the experience of off-premise digital ordering with on-premise ordering and loyalty. That full-circle offering is going to be a game-changer for restaurant operations as well as the customer experience in general.”