The Restaurant Loss Prevention and Security Association (RLPSA) is pleased to announce that Steve Miller, head of Security Business Integration, Walt Disney World, will serve as a keynote at its 35th Annual Conference, August 5, in Orlando. RLPSA is the leading trade association for loss prevention, security, safety, and risk management professionals in the quick service and chain restaurant industry.
“What a fantastic opportunity for our membership to be able to get insight into one of the world’s leading companies for security protocol and practices,” says Jim Forlenza, executive director, RLPSA. “Disney is globally known as being on the cutting edge of security training and development. Our restaurant LP, safety, and security practitioners will eagerly be waiting to hear Mr. Miller’s presentation.”
“We were looking for a unique and thought-provoking perspective for our members and we think Steve Miller is perfect for this role,” says Anne Sullivan, CKE Restaurants and 2014 RLSPA planning committee chair. “Walt Disney World offers one of the most compelling security implantation programs in the world and its strategies will be a great opportunity for our members to compare, contrast, and learn by thinking out of the box from our traditional restaurant establishments.”
Steve Miller is a 40-year Walt Disney World veteran. Prior to 2001, Steve’s experiences included leadership responsibilities in food and beverage operations, attraction operations and preopening responsibilities at Epcot and Disneyland Paris. His first leadership role was in food and beverage operations in the Magic Kingdom Park. In January 2001, Steve became a part of the security team as manager of Administration and Emergency Operations. In the aftermath of 9/11, he led the development and installation of infrastructure improvements for the Walt Disney World property. He has also led the Security Resort/Downtown Disney/Sports Operations and Theme Park Operations teams. Steve is currently manager of Security Business Integration, where he has responsibility for the support operations for the Security Division including training, access control, scheduling, and business functions. He also works with other Disney park sites around the world in establishing security standards and metrics.
“In my role at Disney I am extremely aware of the security, safety and risk issues facing our teams. To be able to share those common concerns–and solutions–with like-minded professionals from the restaurant industry is both professionally and personally rewarding,” Miller says.
The keynote will focus on Disney’s approach to security and how they assess the number of different security challenges faced by the many different facilities and the security approaches they take to protect their guests, cast members, and property. Attendees will get an inside look at Disney Security’s approach to the guest experience and to the training and development of their Security cast members.
RLSPA will host its 35th Annual Conference, August 3-6, 2014, at the Caribe Royale Hotel in Orlando. In addition to keynote presenters, the event features educational sessions and workshops, roundtables, exhibits, scheduled practitioner/vendor meetings, and a host of entertaining networking functions. Topics will range from social media and emerging technologies to EBR and skimming and fraud. The education program will highlight speakers from the restaurant and food service industry, presenting real-world topics and best practices, offering a host of solutions and insights for everyday situations. RLPSA will be announcing other major industry speakers over the next several months.