On The Border revealed on its website it is actively investigating a security incident that involves a payment processing system that services some of its restaurants. On November 14, 2019, it was determined that some of its guests’ payment card information was accessed through malware installed on a payment processing system.
The company retained a leading forensics firm and is currently investigating the extent to which information in On The Border’s system was impacted. The chain said it is cooperating with law enforcement and have also notified payment card networks of the investigation.
The security incident may have involved payment cards processed at certain restaurants between April 10 through August 10. Not all On The Border restaurants were impacted by this incident. Additionally, this incident does not affect guests who have made purchases for catering orders, nor does it affect franchisees.
On the Border said it has already taken steps to contain and remediate the incident. It determined this incident involves certain restaurants in the following states: Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, and Virginia.
To ensure guests have the latest information, On The Border have set up a dedicated page on its website – https://www.ontheborder.com/security. Guests may also call its call center at 833-918-2053, which is open between 8 a.m. and 8 p.m. CST Monday through Friday (excluding federal holidays).