SOCi Inc., a leading CoMarketing Cloud Platform for multi-location enterprises, announced it is the new Platform of Record for On The Border Mexican Grill & Cantina, the world’s largest Mexican casual dining brand. By leveraging SOCi’s all-in-one platform, On The Border is expanding its local marketing efforts, ultimately creating a better online experience for its guests and increasing its digital visibility.
Local visibility is the most significant overlooked opportunity for brick-and-mortar enterprises, as it can incrementally boost organic search rankings, attract and retain loyal customers, and increase traffic and sales of local businesses. In order to optimize its local visibility, On The Border was in need of a robust digital marketing platform to manage its online reviews, business listings, and local social media channels for more than 100 restaurant locations in the United States.
“In order to meet our goals, we needed a holistic platform where we could easily engage with our guests locally in a cost-efficient and effective way while improving review response time and ensuring their online experience aligns with their dining experience,” says Alex Stucky, Sr. CRM and Digital Marketing Manager at On The Border. “In addition to its best-in-class customer service team, which has made them feel like a true partner for us, SOCi has all the capabilities we were looking for and continues to innovate with new offerings like SOCi Genius.”
Utilizing in tandem with SOCi’s industry-leading social media and listings management capabilities, On The Border has taken advantage of SOCi Genius Reviews, which is trained to automatically aggregate and respond to reviews in an authentic and on-brand voice. By harnessing the power of generative AI, SOCi Genius has helped make responding to reviews more operationally efficient for the restaurant brand as it looks to increase its online reputation among consumers, effectively increasing local brand visibility as well.
“Managing the countless marketing tasks required for a multi-location enterprise is challenging, but failing to do so can cost your brand significantly,” adds David Marler, Chief Customer Officer at SOCi. “We are thrilled to help guide the On The Border team in their AI transformation journey when it comes to their local marketing efforts and proud to provide them a platform that manages hundreds of digital channels with ease.”