Involved owners and exceptional service
Ambiance is key for any restaurant, and each Italian Village restaurant gives off its own unique vibe. But, what really creates atmosphere, Frank says, is the commitment of his family and staff to exceptional service. “When customers come in, they know there is a Capitanini around. If they ask for us, we’re there,” he says.
“It’s our personal approach,” Gina adds. “We treat our guests like family as well. We probably know more about our customers than most people do in the industry. I think that really makes a dinner. Our customers realize they are going out for dinner, but it’s almost like they’re coming to someone’s house.”
Loyal and creatively fulfilled employees
Some of the employees working at Italian Village Restaurants have been on staff upwards of 40 years. “People have been loyal to me, and I’ve been loyal to them. We make a great team,” Frank says. Happy employees equal happy customers.
One way the Capitaninis have kept up with trends and their executive chefs loyal, Gina says, is by allowing chefs creative freedom beyond the restaurants’ basic menu. “No chef wants to come to a restaurant that’s already status quo, and they can’t put their stamp on it,” she says. So, chefs flex their culinary creativity on specials and for events.