Could a conversation with AI be a potential solution for inquisitive operators? 

The restaurant industry has taken to AI, and so has media. 

We at FSR, and sister publication, QSR, have dived further into ChatGPT, a new program that provides AI-generated responses to any statement or topic. 

Our editorial team recently launched a brief online series called “QSR Magazine Asks AI …” in which we look to AI for answers to the restaurant industry’s biggest questions. In the first edition, ChatGPT was asked, “write a story on how to properly open a ghost kitchen.” 

For the next round we turn to FSR, and ask, “write a blog on how casual-dining restaurants can integrate third-party delivery.”

*The above summary was written by a human

In recent years, third-party delivery has become an increasingly popular way for consumers to order food from their favorite restaurants. While many restaurants have already integrated third-party delivery into their operations, casual-dining restaurants have been slower to adopt this trend. However, as the demand for convenient and flexible dining options continues to grow, it’s becoming more important for casual-dining restaurants to consider integrating third-party delivery into their business model.

In this blog, we’ll explore the benefits of third-party delivery for casual-dining restaurants and provide tips for successfully integrating this service into your operations.

Benefits of Third-Party Delivery for Casual-Dining Restaurants

  • Increased Revenue

By offering third-party delivery, you can expand your customer base beyond those who are able to dine in your restaurant. This means you can reach customers who may not have been able to visit your restaurant in person due to location, time constraints, or other factors. By reaching a wider audience, you have the potential to increase your revenue and grow your business.

  • Greater Convenience for Customers

Many customers today are looking for convenience when it comes to dining. By offering third-party delivery, you’re providing customers with the flexibility to enjoy your restaurant’s food from the comfort of their own home or office. This is especially important for busy consumers who may not have time to visit a restaurant in person but still want to enjoy a delicious meal.

  • Enhanced Customer Loyalty

By offering third-party delivery, you can create a more convenient and flexible experience for your customers. This can help to build customer loyalty and increase the likelihood of repeat business. In addition, third-party delivery services often provide customers with the ability to rate and review their experience, which can help to promote your restaurant and attract new customers.

Tips for Successfully Integrating Third-Party Delivery

  • Choose the Right Partner

When it comes to integrating third-party delivery, it’s important to choose the right partner. Look for a delivery service that has a good reputation and offers reliable service. It’s also important to consider the fees and commissions associated with each service. Make sure you choose a partner that offers competitive rates that won’t eat into your profits.

  • Update Your Menu

Before you launch third-party delivery, take the time to update your menu. Make sure it’s easy to read and includes all the information customers need to place an order. It’s also important to consider how your menu items will travel. Some dishes may not hold up well during delivery, so you may need to make adjustments to your menu to ensure the quality of the food remains high.

  • Train Your Staff

Integrating third-party delivery into your operations will require some training for your staff. Make sure your team is familiar with the delivery process and knows how to prepare orders for pickup. It’s also important to ensure that your staff is able to communicate effectively with the delivery service in case of any issues or delays.

  • Optimize Your Operations

Integrating third-party delivery may require some changes to your operations. Make sure you have a dedicated space for delivery drivers to pick up orders and that you have a system in place for managing orders and payments. It’s also important to ensure that your kitchen is equipped to handle the additional volume of orders that come with third-party delivery.

  • Promote Your Service

Once you’ve integrated third-party delivery, it’s important to promote this service to your customers. Let them know that they can now enjoy your food from the comfort of their own home or office. Use social media, email marketing, and other channels to get the word out and encourage customers to place orders through your chosen delivery service.


Integrating third-party delivery can be a valuable addition to your casual-dining restaurant’s operations. By offering this service, you can expand your customer base, increase revenue, provide greater convenience to your customers, and enhance customer loyalty. However, it’s important to carefully consider the logistics of integrating third-party delivery and ensure that your staff is properly trained and your operations are optimized. By following these tips and choosing the right delivery partner, you can successfully integrate third-party delivery into your casual-dining restaurant and provide a convenient and enjoyable dining experience to your customers, both in-person and from afar.

Delivery, Feature, Technology