TGI Fridays Partners with Capgemini to Drive Growth

Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced that it has been selected by TGI Fridays for an assemble-to-order solution to implement a range of cloud-based financial point solutions and the cloud ERP suite from NetSuite configured to deliver business process outsourcing (BPO) services across its restaurants in the U.S. and internationally. 

The multi-phase project is anticipated to provide Fridays with a nimble technology and cost-effective process environment to support its plans to accelerate the growth and profitability of the brand's restaurant portfolio.

As part of the multi-year agreement, Capgemini will provide Fridays:

  • Cloud-based ERP Platform: A cost-effective agile infrastructure, powered by NetSuite, a provider of cloud-based financials/ERP and omnichannel commerce software suites, to modernize the company's IT landscape. 
  • Fridays will leverage NetSuite OneWorld to run mission-critical finance processes including procure-to-pay, credit-to-cash, record-to-analyze, financial consolidation, multi-currency, and financial reporting. 
  • Application Integration and Managed Services: A comprehensive solution set comprised of application integration and managed services to replace the company's legacy technology infrastructure, and create a new computing environment configured to the global restaurant and franchise business operations with optimized finance and accounting processes.
  • Finance and Accounting Services: Finance transformation across Fridays' procure-to-pay, credit-to-cash, and record-to-analyze processes, which represents an instance of Capgemini's cloud-enabled F&A as a stack solution. This solution includes services, processes, applications, and infrastructure that are configured to the standards of Capgemini's Global Enterprise Model to deliver internationally recognized outcomes whilst reducing the total cost of service.

"With all of the exciting work happening at Fridays to further enhance the brand, we truly believe that now is the ideal time to also evolve our infrastructure model and are pleased to partner with Capgemini in these efforts," says Tripp Sessions, CIO of TGI Fridays."Capgemini's reputation in helping businesses accelerate technology transformations make them an ideal provider for us. We're confident that pursuing this technology optimization initiative will help support our ongoing technology objectives and business strategy."

The new technology optimization initiative and finance transformation will provide the foundation for Fridays to adopt a data-driven approach to streamline business decision-making. By providing real-time insights into operations, these newly implemented solutions will help the company analyze and employ strategies to better address and respond to market trends and customer demands. 

Furthermore, this fully integrated, simplified IT and business environment is anticipated to lower the costs of doing business for the restaurant chain, enabling the newly available revenue to be applied to growth initiatives.

"This engagement represents the end-to-end transformation work Capgemini is known for within the industry," says Ted Levine, global sector leader, consumer products & retail, Capgemini. "We're delivering a comprehensive technology and business process transformation solution built around a team of domain specialists, cloud applications and managed services to enhance business performance. We look forward to working with Fridays to help them meet and exceed their long-term business objectives."

News and information presented in this release has not been corroborated by WTWH Media LLC.