MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that Orient-Express Hotels Ltd., owners or part-owners and managers of 46 luxury hotel, restaurant, tourist train, and river cruise properties operating in 23 countries, has recently expanded its MICROS OPERA Enterprise Solution with the addition of the MICROS OPERA Sales and Catering solution (S&C).
The multi-year deployment will commence immediately in Orient-Express properties located in the U.S. and Mexico.
Orient-Express, known for its prestigious properties around the world, will replace its legacy sales and catering system in 37 of its hotels worldwide with MICROS OPERA Sales and Catering, which offers full-featured catering sales management.
With customer relationship management, event management, and sales force automation, MICROS OPERA Sales and Catering significantly reduces the hotel staff’s requirements, allowing them to focus on guest service.
Powerful analytics, reporting tools, and real-time booking engines are provided with a comprehensive account of all business operations. Flexible options, with international capabilities, allow for customization of the MICROS OPERA S&C solution to truly fit the individual requirements of Orient-Express.
The MICROS OPERA S&C solution allows Orient-Express to expand easily and incorporate this new technology to support a superior guest experience.
“The MICROS OPERA S&C solution provides our hotels with a comprehensive integrated application suite within the MICROS OPERA Property Management System (PMS). It also significantly reduces the cost of automation,” says Marco Correia, group director of IT-operations for Orient-Express Hotels Ltd.
“MICROS OPERA S&C fully maps the Orient-Express internal processes and completely addresses our many requirements with properties in multiple countries.”
“Having been selected as the preferred vendor last year, MICROS is very pleased that Orient-Express has now chosen to enhance its MICROS OPERA PMS with the MICROS OPERA S&C solution, consequently focusing on its global standardization and advanced system and data analytics,” says Kaweh Niroomand, president MICROS EAME.