OpenTable Waives Subscription Fees Through End of 2020

OpenTable wrote this blog to restaurant owners:

The restaurant industry is being hit hard by COVID-19 with millions of hospitality workers out of work. OpenTable is committed to supporting the restaurant community and we recognize the road to recovery will be long and difficult. That’s why we’re excited to announce two new initiatives to help restaurants successfully reopen their businesses.

First, an enhanced restaurant management platform

OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. During the crisis, we have:

  • Created tools for restaurants to quickly adjust their books and notify diners
  • Updated platform to showcase delivery and takeout services with partners like Caviar and UberEats
  • Promoted gift cards and waived gift card fees for partner restaurants
  • Launched grocery pickup management tools for restaurants and stores operating under health guidelines

As we emerge from the crisis, restaurant needs will change as government restrictions and safety recommendations evolve. Locations that have never taken reservations may find themselves looking for ways to manage capacity. Others may need to adjust their floor plans to accommodate social distancing. OpenTable makes it easy for restaurants to adapt to both situations. Also, the Venga relationship management solution we acquired last year provides a complete view of loyal guests and their feedback. Finally, our digital marketing solutions let restaurants increase their exposure and smooth demand when they need it most.

Second, big price cuts for 2020

These advanced features are now paired with discounted pricing to reduce the reopening costs of our customers and to encourage new restaurants to join OpenTable. Beginning in May, restaurants that sign up for our “Open Door” pricing program will enjoy:

  • No subscription fees through the end of 2020
  • No cover fees through September 30, 2020
  • Up to 50% discount on cover fees in the fourth quarter of 2020
  • Standard subscription and cover pricing resume only in January 2021
  • Plus, we’re now introducing three subscription tiers designed to fit the needs of every location: Basic, Core and Pro.

“We’re keen to do our part to bring back the restaurants we love,” says Andrea Johnston, COO of OpenTable. “We’re also eager to welcome more locations to OpenTable’s nearly 60,000-strong restaurant community. Finally, I strongly encourage everyone across the industry to ease financial terms where possible, including landlords, taxing authorities, and point-of-sale vendors.”

For help reopening your restaurant or to join the OpenTable platform, please visit support.opentable.com.

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