MonkeyMedia Software announced a partnership with on-demand delivery platform DoorDash through the integration of DoorDash Drive and MonkeyMedia Software's flagship product MONKEY, the leading cloud-based software platform for takeout, delivery and catering service channels. With this integration, MONKEY will seamlessly operate with DoorDash Drive, DoorDash’s platform that allows merchants to fulfill delivery orders for meals placed outside the DoorDash marketplace.
The partnership will provide restaurants with an integrated experience between MONKEY and Drive. This means restaurant operators who use both MONKEY and Drive—such as Le Pain Quotidien, and more—can easily request a DoorDash Dasher to pick up and deliver a large catering order to the customer.
“Delivery is a critical component for off-premise service channels, as it is the last critical touch point with the guest. Anything we can do to streamline and optimize the experience for the restaurant operator will be a huge benefit for them and their customers,” says Mo Asgari, president, MonkeyMedia Software. “As partners, DoorDash and MonkeyMedia Software are bringing a best-in-class delivery experience to restaurant operators. This will give our operator partners an easier-to-manage integrated experience for flawless experience execution.”
Once an order is placed through MONKEY, it will seamlessly interface with DoorDash Drive for driver dispatch. With DoorDash Drive, restaurants can use DoorDash to request a driver to deliver orders directly to customers.
“We are thrilled to be working with MonkeyMedia Software on this partnership to offer restaurant merchants a fully integrated solution to offer catering delivery at the national level,” says Toby Espinosa, Head of Business Development at DoorDash. “DoorDash is the only on-demand delivery platform that has built-out a nationwide large order solution for catering delivery. Drive has quickly become the best way for restaurants to fulfill delivery requests for large catering orders. We’re excited to continue investing in Drive with new features and partnerships to provide the very best experience for our tens of thousands of restaurant partners around the country.”
“The integration between MONKEY and DoorDash Drive allows us to focus more on our food and on offering the highest quality we can,” says Karen Muscarella from Le Pain Quotidien. “With a delivery partner we know we can grow faster. What we hope to do, is grow our ‘food-to-go’ in a more thoughtful way and with a strategic partner that can be trusted to deliver with the same standards we expect within our four-walls. It’s a vulnerable place to be for any restaurant, but the demand for an ‘at-home or office’ dining experience is high and we want to be able to accommodate consumer needs.”