As restaurants across the country are making plans to reopen dining rooms, Denny’s has a number of initiatives that are being implemented to ensure the safety of all guests and employees in response to COVID-19.
These new initiatives include best-in-class practices for operations, customer service, cleaning and sanitation and new social distancing measures.
Here’s a few examples of innovations that are being executed systemwide:
- Each restaurant now has a Sanitation Specialist who will disinfect surfaces following every guest visit.
- This person will wear an armband or vest that identifies their role and will reinforce safety protocols by leaving a card on every table notifying the new guests that the area has been disinfected.
- To ensure the highest level of cleanliness and sanitation, all high-touch and non-contact surfaces will be regularly deep cleaned using a two-step process: clean and disinfect, then sanitize.
- High-touch items like table caddies and condiments have been removed from tables
- Single-use menus will be utilized
- By June, tables will have a QR code option in the form of a table cling which brings up a digital menu on guests’ smartphone.
- Employees are required to wear face masks and gloves
- All restaurants have been supplied with instructions and supplies for mandatory temperature checks using no-touch forehead thermometers.
- Temperature checks are necessary for employees as well as vendors and service personnel entering the restaurant.
- Employees will be required to wash their hands and apply an alcohol-based sanitizer every 20 minutes. In addition, guests will also have easy access to hand sanitizer
- Denny’s is encouraging franchisee locations to install sanitary shields at each cash register.
- Denny’s has developed merchandising that highlights social distancing and other guest safety measures with floor decals, stanchion signs, door clings, roadside banners, yard signs, posters, and table cards, to name a few.
- Social distancing within restaurants is critical and dining rooms are rearranged to accommodate proper social distancing measures, with clear signage to mark tables that are not currently in use.
News and information presented in this release has not been corroborated by FSR, Food News Media, or Journalistic, Inc.