Friendly’s Opens First Fast Casual 'Cafe' in Westfield, Massachusetts

In 1935, the Blake Brothers founded their first ice cream shop in Springfield, Massachusetts and named it “Friendly.” The name was a promise that the small ice cream shop would be a friendly place for families to enjoy a meal together. 86-years later the iconic brand is still delivering on that promise, while continuing to innovate for both loyal patrons and new customers.

Friendly’s Restaurants announces the launch of Friendly’s Cafe, a fast-casual concept, in Westfield, Massachusetts (291 East Main St.) which opened on Feb. 26. The new concept aims to deliver beloved Friendly’s menu items, from craveable hamburgers, supermelts and entrees to decadent ice cream sundaes, via a fast-casual service model providing guests flexibility to order and pay at their own pace.

“Friendly’s Cafe will deliver our time-tested Friendly’s menu, putting an emphasis on fresh ingredients, convenience, to-go and delivery in a fun and joyful environment,” says Craig Erlich, CEO of Friendly’s Restaurants. “We envision Friendly’s Cafe as an opportunity for further menu and technology innovation to meet our customer’s changing desires, while also still adhering to our mission of bringing family and friends around the table to make new memories.”

The 2,700 square-foot Friendly’s Cafe will have seating for 45 guests and a dedicated side of the building with four parking spots reserved for curbside pick-up. The new concept provides guests the flexibility to order and pay at their own pace. Upon entering Friendly’s Cafe, guests will have the option of ordering directly at the counter or through a QR code at their table where the food and ice cream will be delivered to them once ready. Customers will also be able to order food online in advance and pick-up their items from the designated to-go area or have it delivered. And no meal at Friendly’s Cafe is complete without an ice cream sundae, which guests can now order via a QR code from their table or by walking up to the ice cream bar counter.

Friendly’s Cafe will feature innovative menu items like the Tater Kegs appetizer, $100,000 Cobb Salad, Legendary Honey BBQ Chicken SuperMelt, Dorito’s@ Cool Ranch@ ChoppedCheese Burger, and Bangin’ Beef Stroganoff.

A grand opening event is planned for April 6 with a ribbon cutting, free giveaways and more.

News and information presented in this release has not been corroborated by FSR, Food News Media, or Journalistic, Inc.