eCornell was named a finalist today in the "Customer Service Department of the Year" category of the sixth annual Stevie Awards for Sales & Customer Service.
"Being named a finalist in this category reinforces our human-centered approach to online learning," says Chris Proulx, CEO of eCornell.
"Our formula for customer service is geared toward personalizing the experience and helping students achieve long-term professional success."
eCornell's business model is built around providing a superior student experience, so students are surveyed at critical points in their interaction with eCornell, including help desk inquiries and upon completion of each course. This survey data enables the company to refine programming and to tailor business practices to best serve customers.
eCornell attributes its high customer satisfaction ratings to a closed-loop approach to service: eliciting feedback from students, measuring their satisfaction, and responding quickly and effectively.
Nicknamed the Stevies for the Greek word "crowned," winners will be announced at the 2012 awards gala and presentations on Monday, Feb. 27, at Caesars Palace in Las Vegas.
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of almost 30 percent over 2011. There are 38 categories for sales professionals and 27 categories for customer service professionals, including Customer Service Department of the Year.
Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.
More than 100 members of seven specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place between Jan. 30 and Feb. 10.
Details about the Stevie Awards for Sales & Customer Service is available at www.stevieawards.com/sales.
eCornell's unique approach to e-learning combines the most effective elements of a world-class, Ivy League classroom with the flexibility of an online learning environment. eCornell courses, while self-paced and 100 percent online, are instructor-facilitated to help guide a cohort of 20 to 30 participants through challenging, real-world exercises with practical on-the-job application. Built-in collaboration features enable learners to share experiences and best practices, while immersed in learning that fosters collaboration, interaction, and networking amongst the cohorts.