DTT announced the completion of 1 million SmartAudits, accomplished earlier this month. Developed in 2008 by DTT’s EVP of Loss Prevention, Donald Boyle, SmartAudit reports are one of the company’s most utilized services and have enabled thousands of hospitality and retail customers to significantly improve ROI and overall operational efficiencies.
Using a combination of POS, video, and audio data, the fully customizable SmartAudits provide a thorough, unbiased evaluation of operational areas such as transactional integrity, safety, security, customer service, productivity, and more. DTT’s in-house loss prevention professionals currently conduct almost 22,000 SmartAudits per month in over 8,000 active locations.
“We love SmartAudits for monitoring both positive and negative events,” says Burger King operator Kevin Newell. “Employees really tightened up once they realized that management is actively monitoring their behavior through audits on a regular basis. The monthly reports provide an extra set of eyes and ears and pull very useful information from assorted POS transactions. We’ve been able to investigate and terminate several employees who committed transactional fraud, which recovered a substantial amount of cash.”
“SmartAudit is an extremely proactive tool and the backbone of DTT’s suite of services,” Don Boyle says. “Rather than simply watching live footage, my team regularly analyzes random timeframes at each store to target any suspicious transactions and also highlight policy violations. We compile these into a simple, easy-to-read format with images linking to video, so operators can easily understand exactly what’s going on in only a few minutes.”
“It’s so exciting to see DTT’s LP Team continue to grow as customers get more and more use out of this incredible tool,” adds Sam Naficy, DTT founder and CEO. “We’re so lucky to have an innovative industry leader in Don Boyle, who has built this department from the ground up over the last seven years. There are competitors out there who provide auditing services, but I’m confident that no other company delivers this detailed level of service, expertise, and operational impact in such a compact and efficient presentation. I can’t wait to see how the SmartAudit tool continues to grow in the coming years. ”
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