Custom Business Solutions' POS for Island Resorts

Custom Business Solutions, developers of the hospitality industry’s first iPad-based Point of Sale System, announced the installation of its NorthStar point-of-sale system on Harvest Caye, the Belize island resort-style port of call for Norwegian Cruise Line Holdings Ltd, parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. NorthStar will be used for guest, server and kiosk ordering in the new island resort’s four restaurants, poolside service and beach villas.

Harvest Caye will begin welcoming guests this month as the Western Caribbean’s premier resort-style port of call featuring Belize’s only cruise ship pier, a 15,000 square-foot pool, multiple dining options and the gateway to the many eco and cultural adventures on mainland Belize.

Last year, Custom Business Solutions installed the NorthStar system in several dining options within Norwegian Cruise Line’s newest cruise ship, Norwegian Escape, beginning a partnership with cruise line that has now expanded to Harvest Caye. On Harvest Caye, the NorthStar system will be utilized in the two-story indoor/outdoor LandShark Bar and Grill, the Laughing Bird Bar and Grill serving the beach, the Manatee Marina Bar & Grill serving the marina area of the island, and the Horse-Eye Jack Bar & Grill servicing the island’s cabanas and the pool.

More than 100 tablets will be used in the installation including guest-facing ordering, server use and kiosks. At each dining options or kiosk, the NorthStar system authenticates the age of the guest and allows them to order food and beverages at their own pace and tracks charges through the ship’s folio system.

“By creating their own port of call, Norwegian Cruise Line Holdings Ltd. is once again leading the industry by delivering the ultimate guest experience. We are honored to be the technology partner that has helped the company create a fully customized guest experience on an island with our cloud-based POS,” says Art Julian, CEO of Custom Business Solutions.

Developed for the restaurant industry four years ago, NorthStar Order Entry system is the hospitality industry’s first omnichannel cloud-based system offering ordering capabilities for point-of-sale, online, mobile and kiosk scenarios. NorthStar empowers guests to self-order and pay at their own pace, and is used by full-service and fast-casual restaurants and at amusement parks across the country.

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