Automated Kitchen Display Wins Over Buffalo Wild Wings


More than 40 Buffalo Wild Wings franchise restaurants have deployed QSR Automations kitchen display software installed by 24-7 Hospitality Technology. The stores find that they are running better ticket averages and higher volumes than established stores running paper systems.

24-7 Hospitality Technology, an authorized nationwide reseller for QSR Automations, announces that it has implemented QSRs automated kitchen display software and hardware within franchise operators of Buffalo Wild Wings Grill & Bar restaurants to help ensure consistency, food quality, and optimum ticket times.

By adding the QSR kitchen display solution, these Buffalo Wild Wings franchisees also gain access to critical production data in real-time and historical formats, empowering their in-restaurant and corporate team members with information needed to further enhance the guest experience.

24-7 Hospitality Technology is the leading systems provider to Buffalo Wild Wings franchisees, having installed systems in more than 200 Buffalo Wild Wings locations. QSR Automations help all types of restaurant businesses around the world to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit.

QSR's innovative ConnectSmart solutions include kitchen display, recipe viewer, seating, and wait list management with in-store and online call aheads, in-store and online reservations, and reliable restaurant hardware.

“We’ve been on paper systems since I started with our Buffalo Wild Wings group, and when looking at kitchen video systems in the past, they seemed inefficient,” says Bret Robertson, director of Growth and Development at Stauffer and Associates, operator of Buffalo Wild Wings restaurants in South Bend, Indiana. 

“With our new opening we decided to put in QSR’s kitchen display system through 24-7, and it has been great. We are now able to look at what each station is doing and effectively manage our problem areas by finding which employees can keep up and which can’t. It has also made our kitchen calm, organized, and quiet.

“We are running better ticket averages with higher volume than our established stores, and the food going out is leaving the kitchen hot and fresh instead of sitting in the window for five or more minutes while waiting for the burger with the order to finish cooking.”

Another Buffalo Wild Wings franchisee spent a little more than two years talking with 24-7 prior to making the switch to QSR’s kitchen display system.   

“I am extremely happy with the results, while I am at the same time wishing that I would have made the switch sooner,” says Trey Woessner, president/CEO, Buckeye Restaurant Concepts, Inc., operator of the Buffalo Wild Wings franchise in Arvada, Colorado.

In addition to using QSR’s ConnectSmart Kitchen (CSK) graphical kitchen display software, Buckeye Restaurant Concepts is also benefitting from QSR’s ConnectSmart Hostess seating and wait list management graphical software.

“Since relying on 24-7 to implement a total technology solution in our restaurants, we have been better able to effectively and efficiently service our customers,” Woessner says. “And QSR’s ConnectSmart solution is extremely user friendly. It takes almost no time to add menu items or change timing schemes with the CSK. The ConnectSmart QuoteBoss functionality allows us to be more accurate with giving guests their real times for carry out orders.” 

24-7 supplies a comprehensive set of solutions to these Buffalo Wild Wings franchisees that includes a POS system that is the “easiest and most flexible in the industry,” according to Todd Baker Jr., president for 24-7 Hospitality Technology. 

“The total solution implemented by 24-7 links these Buffalo Wild Wings stores to their wait list, kitchen, cash management, and accounting systems,” Baker says.

News and information presented in this release has not been corroborated by FSR, Food News Media, or Journalistic, Inc.

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