Texas Roadhouse’s Pandemic Response Was Always About its People
In any other year, a casual-dining brand reporting third-quarter losses of 6.3 percen
In any other year, a casual-dining brand reporting third-quarter losses of 6.3 percen
Being steadfast has always been in Texas Roadhouse’s nature.
Leading up to COVID-19, customer satisfaction was on the downswing for restaurants. You could likely credit this to several factors. Digital and convenience gaining relevance.
These have been strange times for restaurants, and Texas Roadhouse is no exception.
Texas Roadhouse has long been a company that leads with hospitality and keeps its focus within the four walls. Delivery doesn’t line dance.
More members of Texas Roadhouse’s C-suite have joined top executive Kent Taylor in forgoing their salary to serve as a second round of funding for hourly employees.
Texas Roadhouse CEO Kent Taylor has elected to forgo his base salary and incentive bonus, the steakhouse chain revealed Wednesday in a securities filing.
Some casual-dining brands are switching their operation model and increasing liquidity as they chart through several unknowns during the COVID-19 pandemic.
There are some parallels forming between Texas Roadhouse and its spin-off concept, Bubba’s 33. Namely, an element of patience.
For the vast majority of restaurants, joining the third-party delivery bandwagon is a must to increase off-premises sales and capitalize on the convenience-crazed movement.