Houlihan’s in Hershey, Pennsylvania, received two national franchise awards for 2015. At the 2015 Houlihan’s Conference Awards Ceremony in Amelia Island, Florida, the Hershey location earned the prestigious 2015 Operation of Excellence Award and Top Sales Award for its dedicated commitment to brand standards and leading sales nationwide. Only seven out of 92 general managers and their teams received the Operation of Excellence Award nationally.
“We are so proud to bring this award home to Hershey, Pennsylvania, so that we can share it with our loyal guests and dedicated team because without them, none of this would be possible,” says Brian C. Dailey, general manager of Houlihan’s in Hershey.
The Houlihan’s corporate office from Kansas City, Missouri—including CEO Bob Hartnett and the company’s regional directors—select the recipients of the Operation of Excellence Award each year. The winning locations must meet tough criteria, including operating with high values and integrity, embracing the company brand standards, exceeding all profitability expectations, and ranking as a top performer on guest feedback scores. The Hershey Houlihan’s location also received the Top Sales Award for earning the highest revenue out of the 92 Houlihan’s locations.