Chain: Hillstone

5 Ways to Wow Customers

It means doubling dishwashing duty, but there’s an upscale restaurant in Phoenix that delivers a trick that wows its customers. When guests are halfway through their cocktails, servers at Hillstone (formerly Houston's) re-glass the drinks. So before any chilled cocktail has time to reach room temperature, it’s re-chilled with a new glass—from the freezer. It's […]