Friendly’s Elevates Guest Feedback with Ovation
Friendly’s Restaurants Franchising, the iconic family diner and ice cream shop known for its delicious sundaes and burgers, announced its partnership with Ovation as their guest feedback platform. With a goal to better measure and act on the guest experience, Friendly’s has leveraged Ovation’s real-time chat, short surveys, long surveys, powerful reporting, and AI-powered recovery […]