The ONE Group’s pent-up demand begins with STK and Kona’s food offerings. While peers have simplified menus due to inflation, labor shortages, and supply chain issues, Hilario said both concepts have continued to innovate and maintain consumer interest.
In Q4, STK showcased Wagyu beef from Australia, Japan, and the U.S., and Kona offered holiday-inspired dishes like Roasted Macadamia Nut Turkey, prime rib specials, and lobster pot stickers. Restaurants protected profit by upselling high-margin items, such as toppings and sides at STK and alcoholic beverages at Kona.
Innovation is one of several ways The ONE Group attracts new customers. There’s also the value-oriented Happy Hour, takeout and delivery offerings on third-party delivery platforms, and the accelerating weekend brunch program.
“I think, just in general, the fact that our focus is on vibe dining, it still resonates in the environment really well," Hilario said. "So, we do always remember that there is still a pandemic going on. But I do think that our brands do provide an escape and provide an opportunity for people to enjoy themselves. And I think that's really what's working and helping both Kona Grill and STK.”
The fourth quarter is historically the busiest time of year, so The ONE Group entered the stretch with hiring, training, and retention as a priority. Because of that focus, restaurants were 100 percent staffed throughout the quarter and didn’t have to modify operating hours. The company also retained each of its general managers.
Hilario said the brand has been thoughtful about keeping a healthy pipeline of talent, especially with strong development coming in the future. This means investing in management, particularly at the entry level positions. Additionally, he noted the importance of being able to flex up or down to keep pace with what the macro environment is doing.
“Make no mistake that protecting the brand and making sure that we're executing at a high level is priority number one,” Hilario said. “So, we'll always do that. And then, we will work the strategy of growth after we know that the brands are executing at a super high level, so we will not compromise the execution of the brand relative to growth. So, we're very disciplined on that.”
For the first quarter, The ONE Group is projecting revenue of $69 million to $70.2 million, an improvement upon last year’s $50.5 million. As the company moves through 2022 and rolls over impressive numbers, Hilario said the focus will be on the short-term and store-level execution.
“We'll sort out through the macro issues as they present themselves as we have for the last year or two years in the pandemic,” Hilario said. “So, that's one of the things that we have become is very resourceful. And we operate as best as we can within each one of those environments. But right now, we're keeping our outlook on the short-term versus the longer-term just because of all the items on the macro environment.”