Gary M. Stern
When most people think of fried chicken chains, KFC, Popeyes, and other quick-service giants come to mind.
Historically, chains like Hooters and Twin Peaks, and their scantily clad waitresses, established a niche audience, of mostly men, in the sports-bar restaurant space.
Like many casual-dining icons, Ruby Tuesday has faced some hard times of late. In 2018, its revenue dipped nearly 13 percent.
A look at the ranking of the top 500 restaurant chains in the U.S. reveals that the country is burger and pizza happy, increasingly dines on tacos and enchiladas, and can’t resist chicken wings.
At Hard Rock Cafe, the menu, for the first time in a long time, as Bob Dylan might have said, is “a changin’.”
Like many family-dining restaurants, Friendly’s found itself in a jam. Fewer people were dining out, frequenting shopping malls, and business was down.
The name of the game in keeping a full-service restaurant thriving and generating return guests is retaining talented staff.
Ten or so years ago, pizza parlors and Chinese restaurants delivered food, and most other full-service eateries didn’t. Now?